Okay, let’s dial it back. Thursday I’m showing my daughter my very first voice over gameplay video of an XCOM 2 mission. Here is the link if you wish to torture yourself: Ransacked Turnip’s XCOM 2 Mission I know there are places where the game sounds drown out my microphone. I admit I had no idea what I was doing and this was my first time. Spoiler! At least the mission was successful.
So the computer suddenly turns itself off. I figure it has overheated. No big deal, I get the compressed air, I pull the side panel off and blow out all the dust. Computer turns on, but won’t stay on. I assume it is still hot, wait an hour, try again. Now the computer is possessed. It just turns itself on and off. I filmed its shenanigans: Possessed Computer
So we take it Friday to Microcenter and they diagnosed it for free! Said we need a new motherboard and processor. The computer is 2 years old and we intend to give it to our kids when my husband and I buy a new computer. So we paid the $210 for the new motherboard and processor. Paul spends the rest of Friday night installing while I went to work. He shows me that everything is working and trust me, while Paul was working on the computer it felt like a family member was in surgery. I was so anxious over it.
Today is Saturday. I get up, and I’m ready to go and finish XCOM 2. I’m on the last mission of the game. At the corner of the monitor it says: Activate Windows and then gives instructions to activate Windows. So I do as the instructions say and the settings gives me an error saying our product key doesn’t match our version of Windows. So I decide that I’ll ignore it and let Paul deal with it tonight. Well I fire up Steam and then XCOM 2, I’ve got all day, well until 4 PM to beat the last mission. I want to walk into work a winner!
There isn’t any SOUND. Me not being a total idiot, checked to make sure all the cables were plugged in, the speakers were on, and then I did a test. The speakers played sound. So I try the game again. Still no sound. Then I open YouTube and click on a Markiplier video. No sound. So I get this idea that maybe this Activate Windows thing might have something to do with the sound. (It doesn’t but I didn’t realize that until I actually got to typing this blog post. The actual problem is that for some reason the monitor got set as the sound system.)
So first thing I do is look on my tower for the Windows 8 product key sticker. I DON’T HAVE ONE! They were always on the tower. I never noticed that ours didn’t have one. So I start going through old documents, even found the HP Quick Start Guide from 2 years ago when we bought the computer. No Product Key. I do have these little slips of paper saying Certificate of Authenticity with a Product ID on them. So I decide finally time to contact Microsoft and see if they can give me the product key that goes with these product IDs.
(We bought the computer refurbished from Microcenter Valentine’s Day 2014. The Manufacturer’s Warranty expired in June 2014, we purchased an extended warranty that expired on Valentine’s Day 2016.)
Microsoft gives me several options to contact them. I chose the chat with a tech because I really didn’t want to wait on hold for 30 minutes. The tech comes on and I immediately explain my predicament. I bought a pre-built machine, it came with Windows 8, we did the free upgrade to Windows 10, I swapped out my motherboard and now Windows says its not a genuine version of Windows. The tech was Rose J. and she didn’t listen to me at all. She tells me that my changing motherboards violated my EULA with Windows. She then has me open the command prompt and type in some jargon. Nothing happens. She asked me to try again.